FAQ and Policies
Patient Financial Responsibility Agreement
At ARCmd, we are committed to providing exceptional care and ensuring transparency regarding financial obligations for surgical procedures. Please read and acknowledge the following policies regarding surgery deposits, payments, and cancellations.
Consultation Fee
A $150 consultation fee is required at the time of scheduling your surgical consultation with Dr. Arnold Lee. This fee is non-refundable but will be applied toward the total cost of your procedure should you decide to proceed with surgery.
Surgical Quote & Deposit
Following your consultation, you will receive a customized surgical quote outlining the cost of your procedure and a proposed surgical date.
- Surgical quotes are valid for 90 days from the date of issuance.
- To secure your surgery date, a non-refundable deposit of 20% of the total procedure cost is required at the time of scheduling.
- This deposit will be applied toward the total cost of your procedure.
Payment Prior to Surgery
The remaining balance must be paid in full no later than six (6) weeks before your scheduled surgery date.
- Payment can be made via credit card, check (by mail), or in special circumstances, cash hand-delivered to our office.
- Financing options are also available through Affirm.
- Failure to submit full payment by the due date may result in the cancellation or rescheduling of your surgery, with potential forfeiture of the deposit.
Cancellation & Rescheduling Policy
Rescheduling: If you need to reschedule your surgery, we require at least three (3) weeks’ notice to transfer your deposit to a new date.
Cancellations:
- Cancellations made within three (3) weeks of the surgery date will incur a 25% cancellation fee based on the total procedure cost.
- Deposits are non-refundable but may be transferred toward a rescheduled procedure or used as credit for in-office procedures within 12 months of the original surgery date.
Before & After Gallery
At ARCmd, we recognize that each patient is unique. While we do not showcase all before-and-after photos online, during your consultation, Dr. Arnold Lee will use your own photos to generate potential surgical results. You will also have the opportunity to view extensive in-office examples of surgical outcomes.